Disclaimer

1. Overview

The terms “We,” “Us,” and “Our” refer to VivaGlam, a premium beauty-tech skincare brand under Koozo Commerce Pvt. Ltd. The terms “You” and “Your” refer to users, visitors, and customers of this website. This Disclaimer applies to all information, products, content, visuals, claims, blogs, advertisements, and services available on vivaglamshop.com. By using this website or purchasing from VivaGlam, you agree to this Disclaimer.

2. Cosmetic Skincare Use Only

VivaGlam products are cosmetic beauty-tech devices designed to support at-home skincare routines. Our products are intended for general cosmetic skincare use only. They are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, skin disorder, medical condition, or health condition.

3. No Medical Advice

The information provided on this website, including product pages, blogs, advertisements, social media content, packaging, or support communication, is for general skincare education and product awareness only. It should not be treated as medical advice, dermatological diagnosis, prescription guidance, or professional healthcare recommendation. Please consult a qualified dermatologist, doctor, or skincare professional before using VivaGlam products if you have any medical or skin-related concerns.

4. Results May Vary

Any results, benefits, reviews, testimonials, before-after visuals, or user experiences shown on the website are individual experiences and may vary from person to person.

Visible results may depend on:

  • Skin type
  • Skin concern
  • Age
  • Lifestyle
  • Diet and hydration
  • Skincare routine
  • Product usage frequency
  • Consistency of use
  • Environmental exposure
  • Existing skin condition

VivaGlam does not guarantee identical results for every customer.

5. Product Claims

Any product benefits mentioned on our website are intended to describe cosmetic appearance support only.

This may include helping skin look:

  • Fresher
  • Brighter
  • Calmer
  • Smoother
  • More balanced
  • More refreshed
  • More radiant

VivaGlam does not claim that its products can cure acne, remove pigmentation, erase wrinkles, treat skin disease, or replace professional dermatological treatment.

6. LED Skincare Usage

VivaGlam LED skincare devices should be used only as instructed.

Before using the product, please read all usage instructions, safety guidelines, and warnings provided with the product or listed on the website.

Do not overuse the product or use it in a way that is not recommended.

7. Consult a Dermatologist Before Use If

Please consult a dermatologist or qualified healthcare professional before use if you:

  • Have a diagnosed skin condition
  • Have active acne, severe acne, eczema, rosacea, psoriasis, or other skin concerns
  • Have light sensitivity
  • Are using prescription skincare
  • Are using photosensitising medication
  • Are pregnant or breastfeeding
  • Recently had a cosmetic procedure
  • Have open wounds, burns, cuts, swelling, or irritation
  • Have recently undergone laser, peel, filler, or other skin treatment
  • Are unsure whether LED skincare is suitable for your skin

8. Customer Responsibility

Customers are responsible for using VivaGlam products correctly and safely.

VivaGlam and Koozo Commerce Pvt. Ltd. will not be responsible for any issue caused by:

  • Incorrect usage
  • Overuse
  • Misuse
  • Not following instructions
  • Using the product on irritated or wounded skin
  • Using the product despite known sensitivity
  • Using the product against medical advice
  • Unauthorized repair or modification
  • Physical damage caused after delivery

9. Visual Representation

Product images, lifestyle visuals, model photos, LED glow effects, before-after visuals, videos, and website graphics are for representation and communication purposes.

Actual product appearance, shade, glow intensity, packaging, accessories, or finish may vary slightly due to lighting, photography, screen settings, product updates, or manufacturing batches.

10. Reviews and Testimonials

Customer reviews, testimonials, and user stories reflect individual experiences.

They are not guarantees of results and should not be considered medical, dermatological, or professional skincare advice.

11. Third-Party Links and Information

Our website may include links to third-party websites, payment gateways, social media pages, tools, or external resources.

VivaGlam is not responsible for the accuracy, content, security, privacy practices, or policies of third-party websites or platforms.

12. Limitation of Liability

To the maximum extent permitted by law, VivaGlam and Koozo Commerce Pvt. Ltd. shall not be responsible for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from:

  • Use of the website
  • Use or misuse of products
  • Reliance on website information
  • Incorrect product usage
  • Individual skin reactions
  • Third-party links or services
  • Delivery, payment, or technical issues caused by third-party partners

13. Policy Updates

We may update this Disclaimer from time to time.

Any changes will be posted on this page. Continued use of the website after updates means you accept the revised Disclaimer.

14. Contact Us

For any questions about this Disclaimer or VivaGlam products, please contact:

Email: support@vivaglamshop.com
WhatsApp: +91-7428800538

Address:
 Koozo Commerce Pvt. Ltd.
 Office 4, Splendor Spectrum One, Tower 1, 4th Floor,
 Golf Course Ext. Road, Sector 58, Gurugram,
 Haryana 122001, India