Privacy Policy

1. Overview

The terms “We,” “Us,” and “Our” refer to VivaGlam, a brand under Koozo Commerce Pvt. Ltd. The terms “You” and “Your” refer to users of this website.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, place an order, contact support, or interact with our services.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and applicable rules. By using our website, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

To provide our products and services, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • PIN code

Order & Product Information

  • Order details
  • Product purchased
  • Payment status
  • Delivery status
  • Customer support history

Replacement & Warranty Information

For replacement, damage, missing items, wrong products, or warranty claims, we may collect:

  • Unboxing video
  • Product issue video
  • Product photos
  • Packaging photos
  • Invoice or order confirmation

Payment Information

  • Transaction details
  • Payment status

We do not store cards, UPI, banking credentials, PINs, passwords, or sensitive payment authentication information.

Usage Data

  • IP address
  • Browser type
  • Device details
  • Pages visited
  • Website interaction data
  • Cookies and tracking information

This information helps us process orders, improve website performance, provide customer support, and offer a better shopping experience.

3. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Confirm order details
  • Share shipping and tracking updates
  • Provide customer support
  • Handle replacement and warranty requests
  • Verify damaged, missing, wrong, or defective product claims
  • Improve our website, products, and services
  • Send order updates and service-related communication
  • Send offers or promotional communication, only where permitted
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal and regulatory requirements

We do not use your data for any purpose that may result in wrongful gain or loss to you.

4. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support marketing and analytics activities
  • Measure campaign performance
  • Personalise website and product recommendations

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Third-party tools, analytics platforms, advertising partners, payment gateways, and logistics partners may also use cookies or tracking technologies, which are governed by their own privacy policies.

5. Information Sharing

We do not sell your personal data.

Your information may be shared only in the following cases:

Service Fulfilment

  • With logistics partners for delivery
  • With payment gateways for secure transactions
  • With customer support or service partners
  • With communication platforms for order updates
  • With technology partners for website operations

Replacement & Warranty Support

  • With authorised support teams to verify claims
  • With logistics partners for pickup or replacement delivery
  • With internal teams for quality checks and issue resolution

Legal Requirements

  • When required by law, court order, government authority, regulator, or legal process.

Internal Processing

  • With authorised employees, vendors, agencies, or partners under confidentiality obligations

6. Data Security

We follow reasonable security practices to protect your personal information.

This may include:

  • Secure servers
  • Encrypted systems are applicable
  • Restricted access to sensitive data
  • Internal data protection practices
  • Trusted third-party service providers

While we take reasonable precautions, no online system is completely secure. Please use caution while sharing personal information online, because the internet, tragically, remains the internet.

7. Third-Party Links

Our website may contain links to external websites, payment gateways, social media platforms, or third-party tools.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their policies before sharing personal information.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of your personal information, where legally permitted
  • Opt out of promotional communication

Some information may need to be retained for order records, legal compliance, fraud prevention, accounting, warranty, replacement, or dispute resolution purposes.

To exercise these rights, please contact our support team.

9. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of the website after updates means you accept the revised policy.

10. Grievance Redressal

For any concerns regarding your data or this Privacy Policy, please contact:

Email: support@vivaglamshop.com
WhatsApp: +91-7428800538

Address:
 Koozo Commerce Pvt. Ltd.
 Office 4, Splendor Spectrum One, Tower 1, 4th Floor,
 Golf Course Ext. Road, Sector 58, Gurugram,
 Haryana 122001, India