Shipping Policy
Shipping Policy
At VivaGlam, we aim to deliver your order safely and as quickly as possible across serviceable locations in India.
Order Processing
Once your order is confirmed, it is usually processed and packed within 24 to 48 business hours. Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Timeline
The estimated delivery time is usually:
- Metro cities: 3 to 5 business days
- Tier 1 and Tier 2 cities: 4 to 7 business days
- Remote locations: 7 to 10 business days
Delivery timelines may vary depending on courier serviceability, location, weather conditions, public holidays, or unexpected logistics delays. Because apparently even parcels enjoy taking dramatic detours.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
From time to time, VivaGlam may offer free shipping as part of promotional campaigns.
Cash on Delivery
Cash on Delivery may be available for selected locations and orders.
COD availability depends on courier serviceability and order eligibility.
Order Tracking
Once your order is shipped, tracking details will be shared through SMS, WhatsApp, or email. You can use the tracking link to check the latest delivery status.
Delivery Attempts
Our courier partner will attempt delivery as per their standard process. If the customer is unavailable, unreachable, or refuses the order, the package may be returned to us.
Please ensure your mobile number and address are correct before placing the order.
Incorrect Address or Contact Details
VivaGlam will not be responsible for failed delivery due to incorrect address, wrong PIN code, incomplete contact details, or customer unavailability.
If an order is returned due to incorrect details, reshipping may attract additional charges.